CAFM Operator

Role Purpose:

To ensure accurate data entry, system updates, and effective utilization of the Computer-Aided Facilities Management (CAFM) system for tracking, managing, and reporting on FM operations such as maintenance requests, work orders, asset management, and preventive maintenance schedules.

Key Task and Responsibilities:

• Operate and maintain the CAFM system (e.g., Maximo, Archibus, Concept Evolution, FM Systems).
• Input and update service requests, work orders, asset data, and preventive maintenance schedules.
• Generate daily, weekly, and monthly reports for management and client review.
• Ensure correct assignment of work orders to technicians and contractors.
• Monitor job progress and follow up on completion timelines.
• Maintain up-to-date documentation of assets, service history, and contract SLAs.
• Coordinate with helpdesk, supervisors, and engineers to ensure accurate job logging.
• Provide system support to end-users and escalate technical issues to the IT/CAFM Administrator when needed.
• Assist with audits by ensuring data accuracy and recordkeeping.
• Perform quality checks to verify completeness and accuracy of system inputs

Experience, Knowledge and Skills:

• Diploma or Bachelor’s degree in IT, Engineering, or related field.
• Certification or training in CAFM software (preferred).
• Proficient in CAFM platforms and MS Office (Excel, Word, Outlook).
• Attention to detail and high data accuracy.
• Good communication and coordination skills.
• Familiarity with FM service operations and workflows.
• Ability to prioritize and work under pressure in a fast-paced environment.
• Minimum 2–3 years’ experience in a similar role within the Facility Management industry.