Supervisor

Role Purpose:

This position will be responsible for overseeing daily food and beverage service operations. This role plays a pivotal part in ensuring the smooth functioning of the restaurant and dining area and delivering exceptional guest experiences.

Key Task and Responsibilities:

Monitors Customer Experience: Understanding the customer journey and monitors customer experience is up to Service standards.

Monitors Sequence of Service: Understands and monitors relevant sections following the defined sequence of services as per restaurant standards.

Monitors Table Maintenance: Table clearance, replenishing, being available for customer requests.

Problem Solving: Ability to resolve escalated customer request in close coordinating with other departments.

Cash and Billing Closure: Correct cash/credit card handling procedure and bill closures

Monitoring Mise-en-Place Service: Ensuring the restaurant/café is prepared for service as per defined standards. Checking on status of stock levels.

Personal Grooming and upkeep: Ensure team grooming standards (always presents in clean uniform)

People and Relationship Management: Facilitates effective communication and engagement at workplace. Facilitates effective work teams.

Conducts Daily Section Briefing: Conducts daily briefing for the section and ensures instructions are understood by the team.

Person In-Charge Certificate: Responsible for ensuring Municipality Compliance and related statutory Compliances.

Innovation and Creativity: Suggests innovations and improvements in service as well as beverages.

Requisitions and Stock Reporting: Creates requisitions for re-ordering items as per par levels and prepares stock reports for Management.

Experience, Knowledge and Skills:

• Minimum 3-5 years of experience in hospitality business in UAE in a similar domain
• Good customer interaction skills
• Good knowledge of equipment’s used in hospitality domain
• Capability to train the team and good reporting skills
• Healthy personality and Good communication skills in English, Arabic (good to have).