Specialist Service Coordinator

Role Purpose:

The Specialist Service Coordinator will be responsible to coordinate, monitor, and ensure the effective delivery of specialist services — such as fire safety systems, HVAC, lifts, pest control, water tank cleaning, and other technical or soft service contracts — ensuring compliance, performance quality, and customer satisfaction in alignment with company and client standards.

Key Task and Responsibilities:

 1. Service Coordination & Planning

• Coordinate    and schedule specialist service activities across all managed sites.
• Ensure    all works comply with relevant safety, technical, and contractual standards.

2. Vendor & Contractor Management

• Liaise with specialist service providers to ensure timely execution of services.
• Review service reports, quotations, and completion certificates prior to invoicing.
• Monitor vendor performance and recommend improvements or contract renewals.

3. Site Operations Support

• Coordinate with site teams to ensure smooth access and readiness for specialist works.
• Facilitate effective collaboration between in-house maintenance staff and external service providers.

4. Quality Assurance & Compliance

• Maintain updated records of calibration certificates, permits, and compliance documentation.
• Ensure all specialist activities conform to company and client QHSE standards.

5. Reporting & Documentation

• Prepare and submit daily, weekly, and monthly service performance reports.
• Maintain detailed logs of specialist activities, equipment service history, and inspection results.
• Support audits by providing required documentation and following up on corrective actions.

Key Deliverables

• Verified service completion and maintenance reports.
• Updated compliance and certification records.
• Vendor performance evaluation reports.
• Monthly service summary and improvement recommendations.

Experience, Knowledge and Skills:

• Bachelor’s degree in supply chain management, Business Administration, or related field
• Certification in CIPS or Warehouse Management preferred.
• Minimum 3–5 years of experience in procurement, inventory, or store coordination within facilities management or a similar industry
• Proficient in ERP/SAP or inventory software and MS Office
• Good negotiation and communication skills for dealing with suppliers and internal Department
• Strong understanding of incoterms, import/export documentation, and UAE procurement practices