FM Coordinator

Role Purpose:

The FM Coordinator is responsible to oversee and coordinate the delivery of hard and soft services across all managed facilities, ensuring optimal performance of technical systems, high standards of cleanliness, safety, and customer satisfaction in alignment with contractual obligations and company standards.

Key Task and Responsibilities:

Service Delivery & Operations

• Plan, coordinate, and oversee preventive and corrective maintenance across all technical systems and assets.
• Manage soft services, including cleaning, security, landscaping, pest control, and waste management.
• Ensure timely and efficient service delivery, consistently meeting quality, safety, and regulatory standards.

Staff, Vendor & Contractor Management

• Review vendor service reports, verify completion of work, and support performance evaluations and contract renewal decisions.
• Monitor and optimize operational staff deployment, attendance, and productivity.

Quality Assurance & Compliance

• Ensure adherence to health, safety, and environmental regulations.
• Promptly address and resolve client complaints, non-conformities, and other service-related issues.

Reporting & Documentation

• Prepare and maintain daily, weekly, and monthly reports on maintenance activities, service performance, and regulatory compliance.
• Keep accurate records of inspections, service logs, incident reports, and inventory usage.
• Support internal and external audits by providing complete and accurate documentation.

Deliverables

• Preventive maintenance and service completion reports.
• Asset performance and lifecycle tracking documentation.
• Compliance and safety audit records.
• Soft services performance, inspection, and incident reports.
• Staff attendance and productivity summaries.

Experience, Knowledge and Skills:

• Bachelor’s degree in engineering, Facilities Management, or a related field.
• Bachelor’s degree in hospitality/administration with BICSc LTP or equivalent certification.
• 3–5 years in hard/technical services coordination, MEP maintenance, or facility Operations.
• Proficiency in MS Office and facility management software.
• Client focus and service orientation.
• Work order management and site operations support.