HR Operations Manager

Role Purpose:

The overall purpose and responsibilities of the HR Operations Manager is to ensure the delivery of HR operations support to business across Khansaheb Investment and Subsidiaries as per defined SLAs and in compliance with labour laws. Lead the liaisoning & negotiating with MOHRE, compliance to legislation, and act as the advisor to employees for HR-related queries during all stages of the Employee Lifecycle from Hire to Retire priorities, create people plans, and align them with business priorities.

Key Task and Responsibilities:

HR Operations & Employee Life Cycle: Â Manage the entire employee life cycle processes from onboarding to offboarding to ensure smooth delivery of HR operations services as per defined SLAs. Define the SOPs for executing all the Employee Life cycle transactions in HRIS and ensure the candidate and employee records are maintained as per the company standard processes. As part of onboarding support, induct new joiners on the employee self-service module of HRIS. Ensure all HR documents (appointment letters, probation confirmation letters, salary revision letters, experience letters, etc.) are prepared and issued in compliance with labour law and organization HR policies and procedures. Carry out administrative Employee Relations associated activities for disciplinary actions, grievance handling, warnings, performance improvement plans etc. Advise on matters related to company HR policies and guidelines to employees and managers. Perform regular audits of systems and processes related to the employee life cycle.

Liaison and Negotiating with MOHRE: Manage the complete MOHRE liaison and negotiation on matters related to employment and visa regulations and represent Khansaheb Group in all employment matters in MOHRE as and when required. Ensure that relevant businesses are proactively updated through HRBPs on all matters pertaining to MOHRE.

Compliance to Legislations and Statutory Requirements: Ensure complete compliance to labour laws and statutory requirements on all matters related to employment. Conduct regular HR Audits and ensure that employment offers and contracts are in strict compliance with the requirements of labour laws. Assist in developing/formulating & designing the corporate HR Policies, SOPs & DOAs in compliance with the labour law and other statutory regulations

Managing Visa categories/ quotas/licenses: Ensure that all visa quotas and licenses categories are optimized while in compliance with the MOHRE requirements. Obtain visa quotas in appropriate license categories for the businesses and their utilization and advise management on changes related to visa category in timely manner. Â

HR Analytics: Analyze HR data & metrics to generate insights & monitor the health of HR within the organization. Create scheduled and ad hoc reports and presentations on HR metrics such as headcount data, compensation and benefits-related data, joiners–leavers data, leave data, document expiry data etc. Data-driven recommendations to improve HR processes and support strategic decision- making.

Participate in HR projects as and when required.

Experience, Knowledge and Skills:

The incumbent to have a master’s degree in human resources with 10 years of overall experience in HR Operations role.

Proven work experience as an HR Admin support with a strong background in HR Operations.

Experience with HR software (HRIS or HRMS)

Thorough knowledge of HR best practices, talent management, employee engagement, and local labour laws.

Strong data management skills in Microsoft excel.

Excellent organizational skills with an ability to prioritize important tasks and meet timelines.

Attention to detail.

Heavy on customer-centricity.