Waitress

Role Purpose:

A waiter/waitress’s job responsibilities include greeting customers, taking orders, serving food and drinks, handling payments, and ensuring customer satisfaction. They are also responsible for maintaining a clean and organized dining area, answering questions about the menu, and resolving any issues that may arise during the dining experience.

Key Task and Responsibilities:

• Customer Experience: Understanding the customer journey and ensures customer experience is up to Service standards.
• Sequence of Service: Understand and adhere to the defined sequence of services as per restaurant standards.
• Table Maintenance: Table clearance, replenishing, being available for customer requests
• Cash and Billing: Delivering bill when requested, Correct cash/credit card handling procedure.
• Use of POS for order taking: Ability to navigate the POS system for correct order taking.
• Mise-en-Place Preparation: Preparing the restaurant/cafe for service as per defined standards.
• Teamwork: Supports and collaborates with colleagues and peers to ensure seamless customer experience. Accurate information handover at shift change.
• Drinks Recipes: Understanding recipes and methods for making beverages.
• Product Knowledge: Understand the ingredients in the dish, allergens, cooking preparation and presentation.
• Sales Pitch and Upselling: Ability to describe the USP’s of the Products available on the Menu. Identify and use opportunities to cross sell.
• Cleaning and Hygiene: Adhere to H&S regulations and follows cleaning and Maintenance schedules for equipment.

Experience, Knowledge and Skills:

• Minimum 2-3 years of working experience
• Clear and effective communication with customers, kitchen staff, and other team members is vital.
• The ability to build rapport with customers and create a positive dining experience is important.
• POS System Proficiency, Food Safety Knowledge, Cash Handling skills, Menu Knowledge.
• Ability to Work Under Pressure, Multitasking, Teamwork, Good Problem-Solving Skills, Attentiveness, Adaptability.